rpjili Privacy Policy

1. Information We Collect

When you register for an rpjili account, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for age and identity verification. We also collect your payment details — such as your GCash or Maya account reference — solely for the purpose of processing deposits and withdrawals in Philippine Pesos. You are responsible for ensuring that all information you provide is accurate and up to date.

In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity logs. We use this data to maintain platform security, detect fraudulent activity, and improve the overall performance of our mobile-first service. We do not collect sensitive personal information beyond what is strictly necessary for account management, identity verification, and regulatory compliance.

2. How We Use Your Data

rpjili uses the personal information we collect for the following purposes: to create and manage your account, to verify your identity and age in compliance with Philippine gaming regulations, to process financial transactions securely, and to provide customer support when you need assistance. We may also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. We do not use your data for unsolicited marketing communications without your prior consent.

We may use aggregated, anonymised data — which cannot be used to identify you personally — for internal analytics, platform improvement, and reporting purposes. This helps us understand how players interact with our sports betting, casino-style games, and fish game features so we can continue to improve the experience. Any processing of your personal data is carried out on a lawful basis, including the performance of a contract with you, compliance withlegal obligations, and our legitimate interests in operating a secure and responsible gaming platform.

3. Sharing & Disclosure

rpjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are required to handle your data in accordance with applicable Philippine data privacy laws and are prohibited from using it for any purpose beyond what we have authorised.

We may also disclose your personal information when required to do so by law, court order, or regulatory authority, including the National Privacy Commission of the Philippines. If we have reasonable grounds to believe that disclosure is necessary to prevent fraud, protect the safety of our users, or enforce our Terms and Conditions, we may share relevant information with appropriate authorities. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified of any material changes to how your information is handled as a result.

4. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your personal data under certain circumstances, and the right to erasure or blocking of your data if it is no longer necessary for the purposes for which it was collected. To exercise any of these rights, please contact our support team through the details available on our FAQ page.

We will respond to all data subject requests within a reasonable timeframe and in accordance with our obligations under Philippine law. Please note that certain rights may be limited where we are required to retain your data for legal, regulatory, or fraud prevention purposes. For example, transaction records and identity verification documents may need to be retained for a minimum period as required by applicable regulations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

You may also request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format. If you wish to close your account and request deletion of your personal data, we will process your request subject to any legal retention obligations that apply. We take all data subject requests seriously and are committed to responding promptly and transparently. Your trust is important to us, and we will always handle your requests with care and respect for your privacy rights.

5. Security & Data Retention

rpjili implements appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential at all times.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account information is generally retained for the duration of your account's active status and for a defined period thereafter to meet legal and regulatory obligations. Transaction records, identity verification documents, and activity logs may be retained for longer periods where required by law. Once your data is no longer needed, we will securely delete or anonymise it in accordance with our internal data retention procedures.

6. Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rpjili handles your personal data, you may reach our support team by visiting the FAQ page or by sending an email to [email protected]. We are committed to addressing all privacy-related enquiries promptly and in good faith. Our Data Protection Officer is responsible for overseeing compliance with this policy and with the Data Privacy Act of 2012, and can be contacted through the same channels.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the rpjili platform after any updates are published constitutes your acceptance of the revised Privacy Policy. For related information, you may also review our Terms and Conditions and our Responsible Gaming page.